For any content writer, social media expert
and designer the clients’ feedback is the key to either motivate or de-motivate
him. When a client provides his feedback to the professional it can be
negative, positive and even constructive. For a writer, designer or social
media expert it, at times, becomes difficult to handle a clients’ feedback.
To make a long story short, for everyone
receiving a positive feedback is
perfectly fine but negative feedbacks
need to be managed and constructive
feedbacks need to be understood well enough.
Now let’s focus on HOW can a professional
manage a negative feedback and, of course, WHY?
Benefits of
managing a negative feedback:
Everything happens for a reason, so does
negative feedback. Following are the benefits of focusing on negative
feedbacks:
1 – It helps you to become effective,
efficient and understand the clients’ approach.
2 – It also helps in cutting down the
delivery time.
3 – Last but definitely not the least, it
will help you keep your client happy and satisfied in terms of hearing him out.
If you master the skill of managing your
clients’ negative feedback you will definitely become the most demanded
professional in the corporate world.
How to
become a super hero for your clients?
Content writing, social media marketing and
designing are related to creativity. Creativity needs to be judged and liked by
viewers, readers and target market. To improve your creativity, collecting opinions
and criticism is a must. And after receiving it, following are the most
significant actions:
1 – Document your feedback
2 – Simplify vague & hazy feedbacks
3 – Illustrate how a feedback can impact or
change the scope of the project
Make sure that at the end of the delivery
there shouldn’t be any surprises or let me add bolt from the blue, for clients.
Avoid
followings:
a - Never get emotional after receiving a
negative feedback (if your client is in the state of understanding your point
then educate him – don’t force).
b - Don’t do the rest of the project half-heartedly,
after the negative feedback.
With the above mentioned and discussed points
I am sure you will be able to handle and manage the feedbacks received from
clients. If you have more to add, do share.
Good luck!
