Managing Clients’ Feedback

For any content writer, social media expert and designer the clients’ feedback is the key to either motivate or de-motivate him. When a client provides his feedback to the professional it can be negative, positive and even constructive. For a writer, designer or social media expert it, at times, becomes difficult to handle a clients’ feedback.

To make a long story short, for everyone receiving a positive feedback is perfectly fine but negative feedbacks need to be managed and constructive feedbacks need to be understood well enough.

Now let’s focus on HOW can a professional manage a negative feedback and, of course, WHY?

Benefits of managing a negative feedback:

Everything happens for a reason, so does negative feedback. Following are the benefits of focusing on negative feedbacks:

1 – It helps you to become effective, efficient and understand the clients’ approach.

2 – It also helps in cutting down the delivery time.

3 – Last but definitely not the least, it will help you keep your client happy and satisfied in terms of hearing him out.

If you master the skill of managing your clients’ negative feedback you will definitely become the most demanded professional in the corporate world.

How to become a super hero for your clients?

Content writing, social media marketing and designing are related to creativity. Creativity needs to be judged and liked by viewers, readers and target market. To improve your creativity, collecting opinions and criticism is a must. And after receiving it, following are the most significant actions:

1 – Document your feedback

2 – Simplify vague & hazy feedbacks

3 – Illustrate how a feedback can impact or change the scope of the project

Make sure that at the end of the delivery there shouldn’t be any surprises or let me add bolt from the blue, for clients.

Avoid followings:

a - Never get emotional after receiving a negative feedback (if your client is in the state of understanding your point then educate him – don’t force).

b - Don’t do the rest of the project half-heartedly, after the negative feedback.

With the above mentioned and discussed points I am sure you will be able to handle and manage the feedbacks received from clients. If you have more to add, do share.

Good luck!

Seven (07) Habits Of Successful Content Writers / Contractors

Freelancing is not easy. A few days ago a young girl told me that when she told an interviewer that she is a freelance content writer, he said she is into “easy money making”. Well, I don’t think freelance content writing is as easy as it may sound to many individuals. Freelancers are also known as contractors. It is high time to let the world know that these contractors work very hard in order to compete with hundreds and thousands of applicants around the world. They apply at different online platforms from where they earn their living by delivering their clients with top notch work.

Following are seven (07) traits, based on my personal experiences, which should be possessed by professional contractors. After all, it is all about bagging meatier contracts and maintaining healthy yet professional relationships with existing clients.

1. Be Proactive in Communication:

Communication is the life and blood of every business deal. One should be vocal, expressive and communicative when it comes to delivering the content or services to the clients. In fact, it is highly recommended to be proactive in order to communicate when not sure what to do. This always helps and the relationship of a client and a contractor is strengthened because of good communication skills. Rather than letting your client reach you, reach to your client yourself.

2. Never Hesitate in Asking a Question

Remember what our teachers and parents used to say when were kids? “Always ask if you don’t understand”. Similarly, in professional life for freelance contractors and content writers it is of prime importance to ask questions if the idea is not crystal clear. This will make a complete picture and with the help of this one can easily deliver the desired services. Save time by questioning your concerns and clarifying the confusions so that you deliver the best to your client.

3. Be Transparent

There are times when a project or task does not seem to be a sure shot success. Always share your concerns and give valuable suggestions to your client. After all, a client appreciates to work with a contractor who can give better ideas, strategies and plans to him. If you think that the task won’t work as expected by the client always share this concern with him so that the client, in future, does not put any blame on you or your work.

4. Response is the Key

Clients are very jumpy when they hire a contractor for any job and if they don’t hear from their contractors for some time they get even more anxious. And they can easily get on the nerves of contractors too. So, to avoid such a situation always respond to your client on timely basis. Clients appreciate a responsive contractor and easily trust them to carry out their projects.

5. Follow A Proper Timeline

It is all about meeting deadlines. If a client wants you to complete a task or project on a particular date, never miss it. For contractors, the most important element is to meet the deadline by following a timeline. This is very simple yet demanding. If you get in to the habit of delivering tasks on mentioned deadlines, contractors will definitely start not only liking you but chances are that they will soon hire you for other projects as well.

6. Positive Attitude Is All Your Client Needs

There are times when there is a clash of opinions between a client and a contractor. One wants results and other wants to do the work properly keeping different aspects in mind. In such scenario, always share your concerns and keep the communication or clash healthy. At the end of the day, client is always right! So, never go over board and always bear a friendly smile with positive attitude. Show your client that you want to work for him in order to deliver the best end product.

7. Add Value To Your Services

Many contractors these days over commit and are not able to meet the claims which they made at the time of starting the contract. For those, it is important to promise to deliver the usual as mentioned by the client and in order to impress them always deliver something extra. Value addition is the most important thing for a client.

With the help of above mentioned characteristics I am sure that many contractors / content writers will get benefited. These are tried and tested traits so, rest assured for the successful career. If you have any valuable points to share then comment to the post so that others can get benefited.